Refund policy

Thank you for your business. We know that sometimes things don’t go quite as planned during shipping and handling, but your satisfaction remains our top priority; if your order isn't what you expected, we're committed to making it right.

Physical Items
We have a 30-day return policy on non-consumable items, which means you have 30 days after receiving your item to request a return. Non-returnable consumable items that may not be returned include Carbon Wave products and My Juliet Steri-Spot Covers. 

To be eligible for a return, your item must be in the same condition that you received it, unopened packaging, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at orders@astanzalaser.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address:
Astanza
C/O Returns
1801 Akard Street #500
Dallas, TX 75215

You can always contact us for any return question at orders@astanzalaser.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned and will be specified under the product description. Please get in touch if you have questions or concerns about your specific item. 

If eligible for a return, sale items will be refunded at the purchase price and not at the list price.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at orders@astanzalaser.com.

New Look Laser College
Reschedule/Cancellation Policy

We understand that things come up and plans change. To maximize opportunities for training clients to attend the course of their choice, we have the following refund/cancellation policy:

Full Refund – 1 month or more notification of reschedule/cancellation

50% Refund – 2 weeks or more notification of reschedule/cancellation

0% Refund – less than 2 weeks notification of reschedule/cancellation

Email info@newlooklasercollege.com if you need to reschedule or cancel your course.